Plugin Support Policy
Every purchase includes 12 months of technical support from the purchase date. We are committed to helping you get the most out of our products. Our standard response time is within 24 hours (1 business day), excluding Saturdays, Sundays, and public holidays. Response times may vary slightly depending on current ticket volume and inquiry complexity.
🛠️ What’s Included in Item Support
- General Usage & Setup: Assistance with general questions regarding plugin configuration and how to make the features work like our live demos.
- Technical Troubleshooting: Diagnosing and fixing plugin-specific bugs, unexpected errors, or functionality issues arising from normal use.
- Compatibility Updates: Regular product updates to ensure ongoing compatibility with major platform upgrades (e.g., WordPress, WooCommerce, PHP versions) and critical security patches.
- Documentation Access: Direction to relevant self-service resources, including official documentation, FAQs, and step-by-step guides.
❌ What’s NOT Included in Item Support
- Customization Services: All features, functionalities, and layouts are strictly limited to what is shown and available on our live demo sites. Standard support does not include modifying the core source code, adding custom features, or tailoring the design to fit personal preferences beyond the original specifications.
- Installation & Deployment: Direct installation, manual configuration, or troubleshooting setup issues on your specific website or staging server.
- Environment & Server Issues: Troubleshooting web hosting limitations, server-side configuration errors (e.g., timeout limits, memory capacity), or core database issues.
- Third-Party Conflicts: Resolving compatibility bugs or conflicts caused by themes or plugins developed by other third-party authors.