Hello, we are the Exthemes team. Welcome to our refund policy. These rules outline what you can expect regarding the products you have purchased.
Since the products sold on our website are digital goods and cannot be returned, your refund rights are designed accordingly. Please note that we cannot process refunds for purchases made more than 60 days ago.
We will issue a refund in the following cases:
- The product does not work properly: If the product fails to function as intended, we are obligated to fix the issue through a product update. If the issue cannot be resolved, or if the product is “not as described,” you will receive a refund.
- The product has a security vulnerability: If the product contains a security flaw that cannot be patched, you will be eligible for a refund.
We are under no obligation to issue a refund in any of the situations listed below:
- You no longer want the product after downloading it.
- The product does not meet your expectations, or you feel it is of low quality.
- You simply changed your mind.
- You purchased the product by mistake.
- You do not possess the technical expertise required to use the product.
- Your product purchase was made over 60 days ago